From any IT infrastructure operational excellence and resilience are unsaid expectations. The current business enterprises embraces the digital world and expects its IT infrastructure to be robust yet agile enough to incorporate changes that cater to the market and technology upgrades, at reduced costs. The ability to transform quickly while aligning to larger business goals is of paramount importance. IT is now expected to help businesses become agile, secure, service-oriented, and capable of delivering unified experiences to end customers. Hence, IT infrastructure services have grown in importance.
Our IT infrastructure management services have some of the most impressive credentials in the IT vendor landscape. We have executed complex global IT transformation exercises and also helped run efficient IT infrastructure services for some of world’s leading companies.
We help delivering greater business impact from IT through services like: Transformation Services, Managed Services, Consulting and Professional Services, Cloud Solutions and Next-Gen Platform-Centric Solutions.
Our infrastructure knowledge runs deep so your business will reach greater heights. We offer integrated composable infrastructure platform which helps in bridging traditional and new applications therefore empowering IT to instantly and continuously create and deliver value.
We are mighty successor in domain of IT managed services. It is specifically designed for offering superior care and support to the organization needs Information System’s needs. There is always requirement of undivided attention in below mentioned areas:
Our experts would be always available and happy to provide with their valuable recommendations and feedback for the IT support management process relevant for your business.
Given below is the complete list of technical deliverables offered by R4 Solutions:
Such services are very much useful in order to have right process and system well-placed for the client who holds multiple technical members in IT team.
We hold successful numbers of service desk issues to be resolved off. More than 90% of all the issues resolved remotely and only 6% of calls raised require IT Field Support escalation.
Our IT Field Support engineers carry out field support at multiple locations and they are :
Our proficient and trained engineers offer Field Support service provides which we have 24*7 support for the complete device ecosystem. These devices ranges from desktops to laptops, storage and network devices and peripherals and servers. Along with standard engineers, we also have technical services and professional services. From talented resource pool we deliver variety of IT support activities to enterprises. We have been very much known for our consistent, on-time and value added remote and on-site field support.Our service offerings include: