IT Infrastructure Solutions

IT Infrastructure Services

From any IT infrastructure operational excellence and resilience are unsaid expectations. The current business enterprises embraces the digital world and expects its IT infrastructure to be robust yet agile enough to incorporate changes that cater to the market and technology upgrades, at reduced costs. The ability to transform quickly while aligning to larger business goals is of paramount importance. IT is now expected to help businesses become agile, secure, service-oriented, and capable of delivering unified experiences to end customers. Hence, IT infrastructure services have grown in importance.

Our IT infrastructure management services have some of the most impressive credentials in the IT vendor landscape. We have executed complex global IT transformation exercises and also helped run efficient IT infrastructure services for some of world’s leading companies.

We help delivering greater business impact from IT through services like: Transformation Services, Managed Services, Consulting and Professional Services, Cloud Solutions and Next-Gen Platform-Centric Solutions.

Service Offerings:
Our Infrastructure Services portfolio includes:

  • IT service desk
  • End user support
  • Enterprise systems & network management
  • Data center consolidation and hosting
  • Database services
  • Cloud hosting
  • Project management and governance
  • Virtualization Solutions

Key Expertise:

Our infrastructure knowledge runs deep so your business will reach greater heights. We offer integrated composable infrastructure platform which helps in bridging traditional and new applications therefore empowering IT to instantly and continuously create and deliver value.

A- Managed Security Services

We are mighty successor in domain of IT managed services. It is specifically designed for offering superior care and support to the organization needs Information System’s needs. There is always requirement of undivided attention in below mentioned areas:

  • Messaging systems
  • Security Infrastructure such as Firewalls, IPS/IDS, NAC etc.
  • Critical Network Infrastructure
  • Critical Servers and Applications
  • Data Storage and back up processes

Our experts would be always available and happy to provide with their valuable recommendations and feedback for the IT support management process relevant for your business.
Given below is the complete list of technical deliverables offered by R4 Solutions:

  • Assurance of round the clock monitoring
  • Management of critical IT resources, which comprises of patch management, risk mitigation analysis, security assessment, upgradations and prompt response to emergencies.
  • Dedicated Helpdesk number
  • Follow up of Incidents and requests.
  • Shared Call Coordinator (Helpdesk).
  • Weekly and Monthly Reporting.
  • Access to Helpdesk Management software (users and IT team)
  • Feedback on services quality delivered by the technical team
  • SLA assessment & management
  • Suggestions for optimizing the number of incidents

Such services are very much useful in order to have right process and system well-placed for the client who holds multiple technical members in IT team.

B- On-site Maintenance & Field support services

We hold successful numbers of service desk issues to be resolved off. More than 90% of all the issues resolved remotely and only 6% of calls raised require IT Field Support escalation.
Our IT Field Support engineers carry out field support at multiple locations and they are :

  • Proactive Maintenance
  • Fault Diagnosis
  • Assist Office Moves
  • Break Fix
  • Installation / Setup Hardware & Software
  • Provision Loan Equipment

Our proficient and trained engineers offer Field Support service provides which we have 24*7 support for the complete device ecosystem. These devices ranges from desktops to laptops, storage and network devices and peripherals and servers. Along with standard engineers, we also have technical services and professional services. From talented resource pool we deliver variety of IT support activities to enterprises. We have been very much known for our consistent, on-time and value added remote and on-site field support.

Our service offerings include:

  • Hardware Maintenance: High Performance Computing (HPC), Servers, Storage, Networking,Workstations, Desktops, Laptops, etc.
  • Server & Storage Support: 24x7x365 support for Install and Break Fix Support
  • Software Support: Operating Systems Support, Firmware Support for storage and networking devices
  • Client Systems Support: 24x7x365 support for Laptops, Desktops & Tablets