Service Desk
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An Expert Onshore Outsourced IT Service Desk Working At Your Convenience
We provide everything, from on-shore service desk expertise to ITIL standards and specialized clinical support to real-time performance reporting.
- Clinical Service Desk
- Desktop Support
- Patient Portal Support
For many hospitals, finding dependable, rapid, and knowledgeable IT support has become a difficult and costly problem. Our onshore healthcare service desk outperforms comparable products by 20 to 30 percent in terms of cost.
“For many years, (CN) has been a valued business partner and we are excited to continue our relationship. (CN) provides the continuity, dependability, and price predictability that our institution relies on, in light of the complex issues facing our healthcare system. It has been attentive to our demands and continues to deliver value to our company.”
Eliminate the time-consuming duties of staffing the service desk, delivering continuing education, supporting various systems, and correcting poor performance. (CN) offers hospitals with 24/7 responsive support that is currently available or even less than what you spend now.
Our Health Systems’ knowledgeable, US-based healthcare service desk staff averages 30 seconds or less in responding to calls and has the quickest first call resolution of any company. From the initial greeting through issue resolution, we handle all aspects of incident reporting. Users simply dial a hospital extension, and we respond immediately. We use established processes with a personalized touch, and we refresh our skills on a regular basis, allowing you to have faith in the end result.
Extensive
Assistance or a
Custom Approach
Desktop Support
Eliminate the time-consuming duties of staffing the service desk, delivering continuing education, supporting various systems, and correcting poor performance. (CN) offers hospitals with 24/7 responsive support that is currently available or even less than what you spend now.
Extensive Assistance or a Custom Approach
We offer either continuous full-time support desk assistance or we might link up with your onsite personnel for superior off-hours service. Our support experts may frequently detect difficulties before your users contact thanks to our sophisticated infrastructure and application monitoring software. Calls are kept track of in order to expand the knowledge base that is used to assist you in future contacts.
Our Health Systems
Our Health Systems’ knowledgeable, US-based healthcare service desk staff averages 30 seconds or less in responding to calls and has the quickest first call resolution of any company. From the initial greeting through issue resolution, we handle all aspects of incident reporting. Users simply dial a hospital extension, and we respond immediately. We use established processes with a personalized touch, and we refresh our skills on a regular basis, allowing you to have faith in the end result.
Combine with other IT services
When you combine solutions, you simply obtain one partner to assist you in accomplishing your goals and the effectiveness of integrated solutions. (CN) is your one-stop shop for all healthcare IT needs, whether it’s in hospitals or physician offices.
Clinical Service Desk & Desktop Support
Our service desk abilities include clinical service desk support for all major EHRs.These expert agents generally have clinical experience and are given comprehensive and frequent training on every medical system they support.
Our staff recognizes the distinctive urgency and potential impact of their clinical support duties. After all, a simple response to a physician’s “how to” question might have a significant impact on patient care; an immediately addressed application outage may help guarantee patient safety. Our analysts give well-informed and concerned answers to queries submitted by EHR users and other clinical systems
